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Authorize.net is the worst company in history! |
July 11, 2007 10:23am |
I don't want to disclose this in the main site blog but basically over the past two weeks as we tested the new shopping cart - Authorize.net gave me the worst customer service I've ever had in my life.
Everyone I know uses Authorize.net (AN) for their website commerce needs, however the way we all use AN can be different. You can set up a merchant account with Wells Fargo and elect to use AN. But if you sign up all your merchant needs with AN they'll set up your merchant account with an in house department that outsources their work through another service. The difference is (as I learned the hard way) if you set up everything through AN they onyl have an email address to write to if you need help with your account. Where as is you set up your commerce through anyone else like Wells Fargo and elect to use AN as your gateway, you'll have 24hour 7 day a week customer support by phone, web conference, and email.
The difference really showed last week when AN decided to put a hold on all funds going the Ekaweeka as a result of a chargeback that happened over 2 months ago. They never contacted us after the charge back, they just simply started holding transactions after 2 months of letting everything be fine and dandy.
I begged and pleaded, I told them how difficult they were making life for us, to no avail. So I have vowed to never set up another shopping cart with AN in this way. Some of you probably use them, if you do - please please feel free to ask me about my experience. If you think your cell phone company blows at customer service think again AN is the worst company in history! |
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